Support

Questions, problems or feedback? Email support@getcleanreps.com.

Contact

Send an email to support@getcleanreps.com. Privacy questions and requests under the GDPR go to the same address.

Common questions

How do I delete my account?

In the app, go to Profile → Delete Account. This permanently removes your account and its data from our servers straight away. An active subscription is managed by Apple, so cancel it separately (see below).

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings → your name → Subscriptions. Pro stays active until the end of the period you paid for.

How do I get a refund?

Refunds are handled by Apple, not by us. You can request one at reportaproblem.apple.com.

How do I export my data?

Go to Profile → Export Data to download a copy of your workout data.

How do I stop sharing with my coach?

Go to Profile → My Coach. Ending the connection there stops all sharing.

How do I turn off Apple Health access?

In the iPhone Settings app, go to Privacy & Security → Health → CleanReps.

How do I report a message or block someone?

You can report a message or template, and block a user, from inside the app. We review reports and act on objectionable content.